Ethicontrol Business process outsourcing, Contact center outsourcing

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Company Description

Ethicontrol's outsourcing service is:

  • a dedicated team for you within our contact center
  • a whistleblower's web-portal to register all anonymous messages within a protected cloud or your own infrastructure
  • online software for quick incident management and internal investigations case management

Your independent and professional whistleblowing hotline from Ethicontrol is ready and does not require any implementation costs

How it works?

  • Whistleblowers leave anonymous messages and receive a feedback over the phone or via web
  • Messages are captured directly into incident management software for processing by your team
  • Your team responds and documents reviews and investigations within the case management system

Professional and independent outsourcer is a guarantee of whistleblowers' anonymity as well as continuous feedback communication with them. The hotline is perceived by its users as a robust and secure communication tool with top management and those charged with governance.

None of the messages are lost, delayed or ignored in company silos. If necessary, the message will be directly delivered to escalation team of stakeholders beyond management. Employees, responsible for response, are under continuous scrutiny due to status control dashboards and statistics monitoring.

Quick and objective investigations are key for successful fraud deterrence. The existence of a hotline facility within a company helps mitigate fraud risks.

Company Details

Website:
ethicontrol.com
Email:
info@ethicontrol.com
Phone:
+1 (302) 451 94 55
Fax:
+1 (302) 451 94 55

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