Our services

• Inbound Call Centers • Outbound Call Centers • E-mail, Web Chatting, Self Service Channels, etc. • Workstation rental • Software Leasing for remote work

Service capabilities and capacities

• 120 workplaces (the number is constantly increasing) • Up to 30 000 customers’ calls processed a day

Reliability and quality of the services provided

Reliable multifunctional telecommunication equipment (Cisco, Dell, HP) • Additional fiber optical backup communication channels • No-break backup power supply to all the equipment, including workstations, produced by independent power supply substations • Operator workstations which are equipped with modern computers, IP phones and Jabra telephone headsets. The adequate level of sound insulation is guaranteed • The use of native VoIPTime Call-Center Software which allows adapting the software to meet the needs of the consumers • The use of Web-based operator and supervisor work place which enables integrating geographically scattered workstations into one infrastructure, using modern optical communication channels